Shipping policy
Shipping Policy
Order Processing
Orders are processed and shipped within 1 business day of being placed. Orders received on weekends or holidays are processed the next business day.
You will receive a shipping confirmation email with tracking as soon as your order leaves our facility.
Shipping Rates and Delivery
We ship to all 50 U.S. states.
| Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | $10 flat rate | 3 to 7 business days |
| Express Shipping | $15 flat rate | 2 business days |
Flat rates apply per order, regardless of order size or destination within the United States. Delivery estimates begin the day your order ships, not the day it is placed.
Express orders placed after 12:00 PM ET may ship the following business day.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. Please allow up to 24 hours for tracking information to update with the carrier.
Shipping Address Accuracy
Please double check your shipping address at checkout. We are not able to reroute packages once they have been handed off to the carrier, and we are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us right away and we will do our best to correct it before the order ships.
Delays
Once a package is with the carrier, delivery timing is outside our control. Weather, carrier backlogs, and holiday volume can add time to the estimates above. If your tracking has not updated in 5 business days, reach out and we will open a trace with the carrier.
Lost or Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery with photos of the packaging and the product, and we will make it right. For packages marked delivered but not received, please check with your neighbors and household first, then contact us and we will help investigate.
Undeliverable and Returned Packages
If a package is returned to us as undeliverable, we will contact you to arrange reshipment. Reshipment requires payment of a new shipping charge.
International Shipping
At this time we ship within the United States only.
Questions
Contact us at [support@cinchtraps.com] and we will get back to you within 1 business day.