Return Policy

Return Window
We accept returns within 30 days of the delivery date.

Eligibility
To be eligible for a return:

• Items must be unused and in original condition
• Items must be in original packaging with all accessories and documentation included
• Proof of purchase (order confirmation, invoice, or receipt) is required

Non-Returnable Items

• Items that have been used, modified, or altered in any way
• Items returned without prior authorization
• Items damaged due to misuse or improper installation

Damaged or Defective Items
If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you. Please include photos of the damage when contacting us.

How to Initiate a Return

• Contact us at customerservice@cinchtraps.com before returning any item
• Our team will review your request and provide a Return Merchandise Authorization (RMA) number
• Pack the item securely in its original packaging
• Ship the item to the address provided — return shipping costs are the responsibility of the customer unless the item is defective

Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.

Order Cancellations
Orders can be cancelled before they ship. Once an order has shipped, the return policy applies. To cancel, contact us immediately at customerservice@cinchtraps.com.